Welcome Message
What is welcome message? What is the use of the welcome message?
A: The “Welcome Message” reserved by you is a simple and effective method to enhance your ability in distinguishing false websites. After you customize the “Welcome Message”, it will display on the welcome page every time when you log on. If a website fails to correctly display the welcome message reserved by you, it means the website is not that of BOC, and you must exit immediately and contact with the customer service center of BOC.
Modification of Password
How to modify my logon password?
A: You may modify your logon password by the function “Modify Password”.
What should I do if I forget the password?
A: If you forget your password, you must report it to the local online banking service department. You may issue an official letter to apply for resetting the password if the password has not been used; otherwise, you need to fill up relevant application forms, affix seal on them as required, and then submit them to the bank for password resetting.
Payee management
Should I maintain the payee account information before submitting payment instruction every time?
A: No, you should not. Once you maintain the payee account information, it will be saved in the system permanently if you do not delete it. When you submit a single payment instruction thereafter, you may select or inquire about the selection by the drop-down menu, thereby preventing repeated key-in of the payee account information and reducing the possibility of mistakes.
How to modify or delete the payee information?
A: You may modify or delete the payee information on the page of payee list. The detailed procedures are as follows:
(1) Click “Payee Inquiry”.
(2) Type in basic information of the records to be modified or deleted on the payee inquiry page, in order to narrow the scope of search.
(3) Click “Submit” after completing the type-in, and enter the page of payee list.
(4) Select the records to be modified or deleted on the page, and click “Modify” or “Delete”.
|
